At UI UX Training we’re always on the lookout for great resources for UX research. Visit the following sites and blogs and return often for insights into the fun and challenging world of UX research.
These user research articles will be most helpful for newer UX researchers. In Valuable Tips for Conducting User Research No One really Talks About, author Tiffany Eaton shows how to avoid asking leading questions and reminds UX researchers to remain patient by giving participants plenty of time to answer questions and complete tasks.
Nick Babich provides 10 Simple Tips to Improve User Testing including the importance of outlining clear objectives, asking open-ended questions, and focusing on tasks. Regarding tasks, Babich acknowledges the temptation to ask participants about your product or service but urges researchers to resist this temptation, “However, it’s better to write tasks for users to attempt, so you capture in-the-moment, natural feedback at the point of interaction.”
As discussed throughout this post, following sound research practices is essential to effective UX research. Equally important, however, is mindset as the author explains in User Research. Empathy Is the Best UX Policy, designers “work primarily not for self-expression, not for showing their creativity to the world, not for creating something revolutionary new that will make the world go round in opposite direction. They work to solve users’ problems, satisfy their wishes and achieve business goals.”
This non-profit foundation has been featured in Forbes and is supported by heavy hitters like Don Norman. The foundation offers course at all levels including courses about UX research and related topics like the brain and technology and gestalt principles.
Jeff Sauro is the 800-pound guerilla of quantifiable UX research and deservedly so. From his highly regarded book Quantifying the User Experience Measuring U blog, Sauro continues to guide UX researchers through the tricky terrain of quantitative research and analysis. Drawing on Sauro’s work will not only make you a better UX researcher, it will help you convey the value of UX research to your numbers-oriented colleagues.
The focus is behavioral science rather than pure UX but, after all, our mission as UX researchers is to better understand the brain and users’ behavior.
The Coglode landing page offers bite-sized explanations of basic behavioral science principles such as:
- The Von Restorff Effect—Items on that stand out from others are more memorable. Certainly worth knowing for designers and researchers.
- Hyperbolic discounting—The willingness to accept smaller payoffs now over larger payoffs later. This behavior is definitely relevant for companies engaged in e-commerce
- Negativity bias, the human tendency to more easily recall a negative over the positive, something UX researchers and designers should watch for.
This academic journal is certainly not bedtime reading, but it include practical articles such as Predicting Post-Task User Satisfaction With Weibull Analysis of Task Completion Times and SUPR-Qm: A Questionnaire to Measure the Mobile App User Experience. These studies are useful because UX researchers can apply the findings to their own research with users and customers and support design decisions based on what scholars continue to learn about human behavior.